Complaints Management Specialist - Customer Service

Job Description

Handles incoming inquiries as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service.
Handles incoming customer reviews coming from JM google business page, Google play, and App store.
Initiates call-backs to customers as needed to get more information on the customer inquiries if not clear.
Updates customers as needed with bookings status and confirmations.
Responds to customer questions and requests with courtesy, professionalism, and efficiency.
Performs and coordinates complaint investigations and gathers additional information, working closely with other departments to complete investigation reports.
Evaluates all information from a technical perspective to ensure appropriate Analysis and Investigation.
Maintains and deliver excellent customer satisfaction in a timely and effective manner.
Investigates complaints to determine root cause, identify resolution, confirm correction, and respond to complaints.
Maintains complaints log and participates in process improvements.

What we are looking for:
Bachelor's degree from an accredited university.
3+ Years of professional experience in customer service
Strong organizational, analytical, and problem-solving skills
Excellent written and verbal communication skills (Arabic and English)
Strong knowledge of MS Office (Word, Excel, etc.)
Ability to efficiently interact with individual and groups at all levels in a multi-functional and multicultural environment
Experience with customer interactions
Ability to multi-task, prioritize, and manage time effectively.

PERKS OF BEING A JUSTMOPPER

No benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment! However, we also have benefits like:

We Care About You
Structured and predictable salary progression
Flexible working hours and remote working depending on the job
JustHoliday! One-day extra vacation on your birthday
Team-building games, challenges, and activities!

We improve you
Working with a great team and entrepreneurial spirit!
Continuous learning with mentorship, coaching, on-the-job, and internal-external training
Fast career growth
Internal career opportunities

We recognize you
‘’JustHeroes’’ Reward and Recognition Program
Discounts and gifts vouchers
Employee Referral Program